Behavioral Health Central Scheduler - Philhaven Mt. Gretna - Full-time, Days (9:30a-6:00p) (53515)

General Summary:
Under supervision of the Behavioral Health Central Scheduling Supervisor and the Manager of Outpatient Support Services, provides centralized scheduling services for all behavioral health clinics and services, according to the patients needs.
Duties and Responsibilities:
The following are essential job accountabilities:
1 Answers incoming calls via centralized behavioral health telephone queue with exceptional customer service skills. Manages the needs of each patient appropriately.
2 Schedules appropriate appointment within established parameters, by determining the needs of the patient (i.e. psychiatry, psychotherapy, new or established patient, substance abuse or mental health intake).
3 Enters and/or retrieves data from established computer files using knowledge of various computer software applications.
4 Answers telephones, routes callers, takes messages and provides routine information to callers.
5 Conducts patient interview, in person or by telephone, to collect accurate financial, biographic and demographic information. Understands patient insurance information and correctly enters that information into the billing system.
6 Explains financial requirements to the patient or responsible party and collects deposits or deductibles as required. Explains insurance coverages and requirements for precertification/preauthorization, as applicable.
7 Corresponds with clinical teams, psychiatrist and/or therapist, via the computer system with necessary patient information.
8 Relays medical information to the clinical team to allow them to provide exceptional patient care.
9 Communicates with ancillary areas to answer questions for the patient, such as pharmacy, lab, etc.
10 Uses the clinical computer system to communicate with medical office staff
Required Skills
Typing and basic computer skills
Excellent interpersonal/communication skills
Required Experience
Behavioral health office experience preferred but not required
3 - 6 months telephone management

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